Frequently Asked Questions (FAQ)

Every domain name package comes with URL Forwarding, Email Forwarding and DNS management. Keep reading to find out more about each of these features.

URL Forwarding redirects your domain name to any URL.

Email Forwarding forwards email directed at your domain to any email address you choose.

DNS Management allows you to easily configure hosting or email packages you've bought elsewhere with our DNS Management control panel.

While United Domains does not offer webhosting, finding a provider is easy and you can connect your domain name to most hosts.

We recommend 1&1 and fasthosts.

United Domains offers domains to suit your every need. We register .com, .net, .org, .info, .me, .co, .tv, .co.uk, .us, .de, .ca, .biz, .ag, .bz, .cx, .cc, .fm, .gd, .hn, .io, .la, .lc, .mn, .ms, .mu, .sc, .sh, .tc, and .vc.

For the most up-to-date information on the top level domains we offer, please visit our price list.

We're always available to help our customers. If you can't find an answer here, email us at support [at] uniteddomains.com or give us a call at +1 (781) 285-1851.

You can log in to your account from any page on United Domains. In the upper right hand corner of a United Domains page you will see a grey box with the word "Login." Click this box to enter your email address and password. When you are finished, click Login.

If you cannot remember your password, there's an easy way to create a new one. Just follow these easy steps:

Step 1 : Locate the login box in the upper right-hand corner of any page on United Domains. Click on the arrow next to Login and then click on the "Lost password?" link.

Step 2: On the next page, enter your email address and click "Get New Password".

Step 3: After submitting your email address, you will receive email with a link in it. Click this link or copy and paste the URL into your browser and you'll be transferred back to the United Domains site, where we'll ask you to enter a new password.

Step 4: Enter a new password in the text box and click the "Save" button. Choose a password you can remember and keep it stored in a safe place. You'll see a message letting you know if your password change was successful. If you don't see a success message, contact Customer Care at support [@] uniteddomains.com or call +1 (781) 285-1851

Once you've logged into your account, you will see tabs marked "My domains," "Manage nTLDs, "My Account Data," and "Billing/Renewal." Clicking on these tabs will allow you to modify and manage the corresponding information.

The My Domains tab shows a list of your registered domains and allows access to management features including Whois information, email, forwards and NS/DNS.

The Manage nTLDs tab allows you to manage your nTLDs including removal, pre-registration of nTLDs and guidelines.

The My Account Data tab allows you to review and modify account data, change your password, and set your email list preferences.

The Billing/Renewal tab is where you manage credit card data, invoices and domain renewals.

A domain's Whois information tells the world who owns the domain. To modify your Whois information for a domain you own, follow these steps:

Step 1 : Log in to your account.

Step2: Under the "My Domains" tab, locate the domain you would like to modify. Next to the domain is a link to its "Whois" information.

From this page you will be able to modify the domain's Whois information. Please remember that no required fields can be left blank. After you have modified the data, click "Save all changes".

When you order a domain you will receive an email confirming your order. This does not, however, mean your purchase is complete. After receiving your order, we review it for fraud and other security concerns. Once your order is approved, you will receive a Registration Confirmation email confirming that your domain is now registered.

A status of "booked" means that we received your registration and are reviewing your order before approving the domain. Every order is reviewed for fraud (Is a false name used? Can the address be verified?) and once your domain clears our fraud-review, we'll approve it, and you'll be notified by email.

We always try to approve a domain as soon as possible, but sometimes it takes a little more time. If you are making a registration during normal business hours, it should take less than an hour. Because our office is closed on weekends, it may take until Monday morning.

If you've already registered a domain with us, and we have approved it, the process is much faster because you have already been cleared through our review process.

The fastest way to get your domain approved is to enter valid information for your billing address, credit card data, and so forth. Things we look for include mismatched billing address and customer address and names, or registration of a domain name that infringes on existing trademarks.

If you feel like the process is taking longer than it should, or have questions about the approval process, email support [at] uniteddomains.com or call +1 (781) 285-1851

Right now, we will only accept payment by credit card. We accept Visa, MasterCard, and American Express.

To update your credit card information, follow these steps:

Step 1 : Log in to your account.

Step 2: Click on the "Billing/Renewal" tab.

Step 3: Modify the needed information under the "Update Credit Card Data" section at the top of the page. Click "Save all changes" when you're finished.

To view past invoices, follow these steps:

Step 1 : Log in to your account and click on the "Billing Renewal" tab.

Step 2: Scroll down to "Your Invoices" where you can view past and current invoices, and download them as .pdf files.

When you register a domain, the default setting for renewal is "auto-renew," which saves you the trouble of having to remember to renew it each year.

However, if you've set the domain to "auto-expire," and forget to renew your domain you can still retrieve it after it has expired. After a domain registration has expired, there is a 45 day grace period, during which the domain can be renewed by the former owner. The cost of re-registering the domain at this point is $90.

A credit card payment may fail because you accidentally mistyped a number, or because you've recently moved and there's an address mismatch. We'll contact you to let you know that the payment has failed, and then you can log in to your account to update your payment information. After doing this, select the red "charge again" button for the invoice in question.

Unpaid invoices will result in revoked management access to the unpaid domains until the invoice is charged.

Sadly, the answer to this is no. The best option for you is to set the domain's renewal setting to "auto-expire," and it will expire at the end of the annual registration term.

If you've accidentally misspelled the name of the domain you intended to register, you need to alert Customer Care immediately by emailing support [at] uniteddomains.com or call +1 (781) 285-1851.

Forwarding your new domain to a different URL is easy. Here's how to do it:

Step 1 : To forward your domain to another URL, click the "Forwards" button for the specific domain.

Step 2: Domains are set to default forward to a holding page upon registration. To change this, enter your chosen URL in the empty field after "forward your domain to" and click save.

Step 3: Next to the URL field is a dropdown menu with two options for forwarding: "Frame" and "Header".

If you choose Header, your domain will redirect, and show in the browser's address bar the actual address that you have forwarded it to. For example, if you forwarded mydomain.co to mydomain.us, you would see the mydomain.us address in your address bar.

Choosing Frame will mask the destination to which you are forwarding.

Connecting the nameservers provided by your webhost to your domain name is a key step in getting your domain setup. You can easily link a domain you've purchased through us to an existing webhosting package. Just take these steps:

Step 1 : Obtain the address(es) of the nameserver(s) assigned to you by your current hosting provider. Usually there will be at least two and sometimes three nameservers assigned to you.

Step 2: Log in to your United Domains account and locate the domain in question. Click the "NS/DNS" button on the far right.

Step 3: Under "Set Nameservers" select "Use other name servers".

Step 4: Enter the addresses of the nameservers, one in each field. Click save when finished. This will link your domain to your webhost and could take up to 24 hours to complete the connection.

To connect your domain to a static IP address, please follow these steps:

Step 1 : Log in to your account, and under the "My Domains" tab locate the domain you wish to manage.

Step 2: Click on "NS/DNS" button to the far right of the domain in question.

Step 3: Scroll down to "Other DNS config" and select the option for "A Record". In this field, type in the IP address for your website. Click "Save" to save your changes.

Subdomains can be used to organize content on your site, making the domain easier to manage. To create a subdomain within your TLD, follow these easy steps:

Step 1 : Log in to your account and find the domain you wish to setup a subdomain for. Click on the "NS/DNS" button for that domain.

Step 2: Scroll down toward the bottom of the page to the "Subdomains and Advanced DNS Records" section

Step 3: In this section, you can create a subdomain with settings for the following features:

• A Record
• CNAME Record
• Frame and Header Forwards
• MX Record

Make sure to click "Save" after making changes to any subdomains.

Enabling the email catch-all option forwards all email addresses for this domain to a single email address excluding any specified individual email forwards you have setup.

Step 1 : Log in to your account and find the domain you wish to setup an email catch-all for. Click on the "Email" button for that domain.

Step 2: In the dropdown menu, select the domain you wish to modify.

Step 3: Scroll down to "Email catchall". Click the checkbox next to "Enable Catch-all" Then, enter the email address you wish to forward the catch-all addresses to in the following text box. Finally, click the "Save" button to complete.

Any domain you purchase from us is set to "autorenew" and therefore automatically renew at the end of the year from the date which you purchased the domain.

Should you decide to delete a domain you own, here is the process:

Step 1 : Log in to your account and click on the "Billing/Renewal" tab.

Step 2: Scroll down to the Domain Renewals section. Click on the dropdown box under Renewal. Select the expire option, and the domain will expire on the date next to this option. Click Save to confirm.

If you would like to immediately terminate your domain, please contact Customer Support by emailing support [at] uniteddomains.com or call +1 (781) 285-1851.

Thank you for making us your domain registrar! Transferring your existing domain name to United Domains is an easy process. Here's how to do it:

Step 1 : For this process you will need your account number for United Domains. If you have an account with us already, you can find this at the top right hand corner in parentheses after your email address. You may also find your account number in your Welcome Email you received after signing up for an account.

If you don't have an account with us already, you can register for a new account here and log into your account following the in the Account Management section above.

Step 2: Please email your transfer request to our support department at support [at] uniteddomains.com with the subject line "Incoming Transfer".

Your request should include the following information:

• Your United Domains account information (name, email address, and customer number)
• Your domain's authcode
• The name of the domain you want wish to transfer
• Your current registrar

Step 3: After the transfer is initiated, you will receive an email asking you to confirm the domain transfer.

Step 4: Click the confirmation link in the email, which will take you to an authorization page. From there, it's one more click to authorize, and you're done.

After you have authorized the transfer of your domain, it will take 5 days to transfer it from your old registrar to United Domains.

An authcode is a unique code assigned to each domain name by its registry that proves registration ownership of a domain. It can include numbers, letters, and symbols.

If your authcode is not available in your account with your current registrar, you can contact your registrar and have them send it to you. Please note that for .de domains, a special request must always be made for authcodes, and .de authcodes are only valid for 30 days.

Once authorized, a transfer to and/or from United Domains takes 5 days.

Transferring your domain should not disrupt any website currently connected with the domain. If you experience any disruption, please contact Customer Care at support [at] uniteddomains.com or call +1 (781) 285-1851.

Transfer pricing is the same as regular domain registration. The fee for a transfer includes an extended year of registration. For a list of current domain pricing, please click here.

We'd hate to see you go! Please keep in mind that if your domain has been registered with United Domains for less than 60 days, it is not eligible for transfer to a different registrar. Also, if your account is not paid in full, you will not be able to transfer your domain.

Follow these steps to transfer your domain:

Step 1 : You'll need to supply your new provider with a transfer/authcode. To find this code log in to your account and click on the "Billing/Renewal" tab of your main account page.

Step 2: Scroll to the bottom of the page to find the "Domain Renewals" section and locate the domain you wish to transfer. Click the "Request authcode" button to the far right and your authcode will appear. If your account is not paid in full, the system will not generate your authcode.

Step 3: Give this code to your new provider to confirm that you are the valid owner of the domain you want to transfer. They'll handle the rest.

We are currently offering pre-registrations for new top level domains (nTLDs). There is no charge for pre-registrations. You will only be charged when the domain is actually registered for you. Pricing for new TLDs has not yet been determined.

To learn how to pre-register for a nTLD, please keep reading:

To pre-register an nTLD, please click here. Enter the domain name you wish to pre-register and click the "search" button.

Next you will see your results page, where you can select what domain you would like to pre-register, and submit your order.

If you are searching for a specific nTLD domain, scroll to the bottom of any page on uniteddomains.com for links to pre-registrations for all 70+ nTLDs. From here, you can select the specific nTLD and search for domain names by clicking on each nTLD link.

To find out when your domain expires, log into your account and click on the My Domains tab. Here you will see a list of domains you own. To the right of each domain name, the Expire column lists the expiration date for your each domain. Your domain registration ends on this date.

Yes. We will send you two reminder emails: One 30 days before your domain expires and another 15 days before your domain expires.

Domains set to autorenew with automatically renew on their expiration date whereas domains set to autoexpire will automatically expire on their expiration date.

If your domain is set to autorenew, all you have to do is update your billing information if needed. You can review your billing information by clicking on the Billing/Renewal tab in your account.

If your domain is set to autoexpire and you want to renew it, click on the Billing/Renewal tab and scroll to the Domain Renewals section. Here you will see a list of your domains with a drop down menu to the right in the Renewal column. Select autorenew instead of autoexpire. Make sure to click Save all changes.

To change your renewal settings, log into your account and click on the Billing/Renewal tab. Scroll down to the Billing Renewals section and you will see a list of your domains with a drop down menu to the right under the Renewal column. You can either select autorenew or autoexpire.

Domains set to autorenew with automatically renew on their expiration date. Domains set to autoexpire will automatically expire on their expiration date. To change your renewal sections, select the setting you prefer and click Save all changes.

The cost to renew your domain is equivalent to the price of a one-year registration for the domain's extension. Click here to view our current pricelist.

If you do not want to renew your domain, click on the Billing/Renewal tab and scroll to the Domain Renewals section. You will see a list of your domains with a drop down menu to the right of each one in the Renewal column. Select auto-expire instead of auto-renew. Make sure to click Save all changes.

When you register a domain, the default setting for renewal is autorenew, which saves you the trouble of having to remember to renew it each year.

In special cases, you may be able to retrieve your domain after it has expired, but please note that increased fees may be associated with this process. To find out if you are able to retrieve your domain, please contact Customer Care or call +1 (781) 285-1851.

If you would like to terminate your domain before the registration period ends, please contact Customer Care by emailing or calling +1 (781) 285-1851.

SedoMLS is a global distribution network that makes it easy to list your domains for sale. Click here to sign up for SedoMLS.

With SedoMLS, you have the widest choice of domain management tools that give you more control over when and how you sell your domains. Using SedoMLS, you can list domains from your portfolio for sale directly through your United Domains account. Click here to sign up for SedoMLS.

Yes. Please visit Sedo to setup your free account.

Note: To list a domain for sale through the SedoMLS Premium Partner Network, you must have an active Sedo account.

Step 1: Log in to your Sedo account and go to the Domain Management tab under My Sedo > My Domains > Domain Management. If you have not done so already, you can add domains you wish to sell by visiting the Add Domains tab of the My Domains section.

Step 2: Under the Domain Management tab, click Optimize next to the domain you wish to add to SedoMLS.

Step 3: Next select a Buy Now price and choose United Domains as your registrar. Click “OK” after each change or your settings will not be saved.

Step 4: On the next page, check the box and submit.

Step 5: You will receive an email from United Domains with instructions on how to finish the listing process. The email will contain a link, which you will need to click on to authorize the listing of your domain with SedoMLS.

Once you have authorized the listing, you domain will appear as "SedoMLS Listed" in the Parking column of the My Domains tab in your United Domains account.

If you have any problems listing your domain with SedoMLS, you will need to contact Sedo Customer Support.

Once you list your domain with SedoMLS, a "Delete SedoMLS Listing" button will appear in the Manage column of the My Domains tab in your United Domains Account. To delete your domain from SedoMLS, click the "Delete SedoMLS Listin"g button and your domain will no longer be listed with SedoMLS.

Please note: This does not delete your domain from your United Domains account. It only deletes the domain from the SedoMLS listing.

Yes, you can transfer your domain while it is listed with SedoMLS so long as it has been registered for longer than 60 days. Within the first 60 days of registration, there is a transfer lock in place and you cannot transfer the domain.

Absolutely nothing! Listing your domain name in the SedoMLS is free. However, you will have to pay a sales commission to Sedo after your domain has successfully sold.

.co.uk domains have a registration period of 2 years, and at checkout you will be charged for the full 2 year period, or twice the annual rate.

Nominet, the registry for the .co.uk domain has imposed a restriction on the WhoIs information for its domains. You may not change the owner name information for a .co.uk domain without contacting the registry, who may charge a fee for this service.

We're always available to help our customers. If you can't find an answer here, email us at support [at] uniteddomains.com or give us a call at +1 (781) 285-1851.