Call Us at +1 (617) 945-8460

Frequently Asked Questions (FAQ)

Welcome the Frequently Asked Questions! Here you will find answers to the most common questions we get. We know that setting up your new domain can be tricky so we're here to help you every step of the way.

What We Offer

 What is included in a domain name?

URL Forwarding, Email Forwarding and DNS management are included free with every domain registration. URL Forwarding allows you to redirect your domain name to any URL you wish, while Email Forwarding forwards email directed at your domain to an email address of your choosing. DNS Management allows you to easily connect your domain to your webhosting package. Each of these features can be accessed from your United Domains portfolio.

 Where can I find webhosting?

While United Domains does not offer webhosting, we do make it easy to connect your domain to any webhosting provider you'd like. Finding a webhost that best suits your needs is easier than you might think.

For paid services, we recommend checking out fasthosts. You can also look into free hosting services like Blogger, Tumblr and Wordpress.com.

Once you've found a host you like, they should be able to provide you with one or more addresses, which you can then set up by modifying your domain's DNS settings, or by sending them to us so we can configure them for you, free of charge.

 What top level domains are offered?

United Domains offers over 50 generic and country code top-level domains, and we're always thinking of more. To see everything we currently offer, please visit our pricelist.

 What forms of payment do you accept?

At this time, United Domains accepts payment by credit/debit card only. We accept Visa, MasterCard and American Express as forms of payment.

Account Management

 How do I log in to my account?

You can log into your account from any page on United Domains. In any page's upper right you should see the word "Login." Click this, then enter your email address and password in the drop-down menu that appears. Then, just click "Login".

 I forgot my uniteddomains.com password, how do I retrieve it?

Rest easy; creating a new password is a snap:

Step 1: Locate and click the "Login" button in the upper right of any page on United Domains. Then, just click on the "Lost password?" link.

Step 2: On the next page, enter your account's email address. Then, click "Get New Password".

Step 3: After a moment you will receive email at the address you entered. This message contains a link. Click this link or copy and paste the URL into your browser and you'll be transferred back to the United Domains site, where you'll be asked to enter a new password.

Step 4: Enter your new password in the text box and click the "Save" button. You'll see a confirmation message after a few moments.

 What account settings can I change?

Once you've logged into your account, you will see a series of gray tabs. Clicking any tab will take you to a different area of your account. By default you should see the "My domains" tab, where you can view your domains and access your Whois, email forwarding settings, and DNS settings.

"Manage nTLDs, "My Account Data," and "Billing/Renewal." Clicking on these tabs will allow you to modify and manage the corresponding information.

The My Pre-Regs tab allows you to manage your pre-registered domains, and add new ones if you have fewer than 500 in your account.

The My Account Data tab allows you to assess and modify your provided account data, update your password, and set your email list preferences.

The Billing/Renewal tab is where you manage your account's credit card data, review your invoice history and manage your domains' renewal settings.

 What is Whois information and how can I change what mine says?

A domain's Whois information is publicly visible data displaying the domain's associated contact information. As long as the information you list is accurate, United Domains allows you to modify your Whois information for a domain you own however you wish.

To change your domain's Whois information, just follow these steps:

Step 1: Log in to your United Domains account.

Step 2: Under the "My Domains" tab, locate the domain you would like to modify. Next to the domain is a link to its "Whois" information. Click this link

Step 3: This page will display a form containing your domain's Whois information. Update this information as you see fit, bearing in mind that no required fields can be left blank and the information listed must be accurate.

Step 4: When you're done making updates, just click "Save all changes" to finish.

 Can I keep my domain registration private? Do I have to provide Whois data?

In accordance with ICANN's mission for a transparent and open Domain Name System, United Domains does not offer Whois Privacy services.

Billing

 I Received an email confirming that my order has been received. Has my domain been registered yet?

After placing a domain order, you should receive an email saying that we have received your order and that it is currently being processed. This message does not indicate that registration has occurred or that your credit card has been charged. However, once your order is processed, you will receive another email confirming your domain's successful registration.

 I just registered a domain and the status is listed as "booked". What does that mean?

A status of "booked" means that your order has been submitted and that your order is being reviewed before its registration is approved.

 How long will it take to process my domain order, and is there any way to speed it up?

Your order may take up to 24 hours to process, but it is usually complete within several hours, and often completes in a much shorter amount of time than that.

The fastest way to get your domain registered is to enter valid and consistent information for your billing address and credit card data. You should also make sure your domain does not infringe on any existing trademarks.

 How can I update the credit card assigned to my account?

You can update your credit card information from your account at any time. To do so, just follow these steps:

Step 1: Log in to your account.

Step 2: Click on the "Billing/Renewal" tab.

Step 3: Locate the section where your credit card data is listed, and fill it out to include the updated card information. Be sure you have filled out every required field completely and accurately. Click "Save all changes" when you're finished.

 I received an email saying my credit card payment failed. What will happen to my domain, and what can I do?

Unpaid invoices will result in suspended access to the unpaid domains until the invoice is successfully charged.

If your payment fails for any reason, we'll notify you via email and send along some tips for addressing the invoice as soon as possible. To attempt to recharge your invoice, simply log into your account and click the Billing/Renewal tab to access your invoices. Here, just select the red "charge again" button next to the invoice in question. You'll receive either a success or failure message after a few moments.

 I just registered a domain I no longer want. Can I cancel my registration?

Unfortunately, registrations cannot be canceled or reversed. If you do not wish to keep your domain any longer, you can set the domain's renewal setting to "auto-expire" in your account, which will ensure it expires at the end of its annual registration term.

 I accidentally misspelled my domain name. Can I revise the spelling?

Once registered, a domain's spelling cannot be changed.

If you've accidentally misspelled the name of the domain you intended to register, please call or email us as soon as possible at +1 (617) 945-8460. If your order has not yet been processed, it may be possible to delete it from our system, at which point you can order the proper spelling. Please note that we cannot guarantee we will be able to delete your order before our system approves it.

Domain Management and DNS Settings

 How do I connect my domain to my webhosting package?

You can easily connect your domain to your webhosting package. Here's how to get started:

Obtain the address or addresses assigned to you by your current hosting provider. These records may be specified as "Nameserver Records," "A Records," or "CNAME Records." The process for setting them up with your domain varies a little from record type to record type.

Log in to your United Domains account and locate the domain in question. Click the "NS/DNS" button on the far right. This will take you to the DNS Control Panel. Please see the FAQ entries below for further instruction.

 How do I update my domain's nameservers?

You can delegate your domain name to different nameservers by following these steps:

Step 1: Obtain the two or more nameserver addresses provided by your webhosting service. If If you do not know your assigned nameserver addresses, a member of your webhost's customer service team should be able to provide you with some.

Step 2: Log into your United Domains account and locate the NS/DNS button next to the domain you wish to update (this button should be to the far right of the domain). If you do not see your domains listed, please make sure you have the "My Domains" tab selected from the tabs near the top of your screen.

Step 3: Find the boxed-in section labeled "Set Nameservers/Parking", then select "Use Other Nameservers." Enter your nameservers exactly as they were provided to you in the provided text fields. You do not have to fill all four fields, but you should fill at least two.

Step 4: Click the yellow "Save" button to save your changes.

 How do I set up an A Record/Static IP Address for my domain?

Here's how to set up an A Record or Static IP Address for your domain:

Step 1: Log in to your account, and under the "My Domains" tab locate the domain you wish to manage.

Step 2: Click on "NS/DNS" button to the far right of the domain in question.

Step 3: Scroll down to "Other DNS config" and select the "A Record" option. In this field, type in the IP address for your website. Click "Save" to save your changes.

If you wish to create an A Record for a subdomain, please see the answer to "How do I create a subdomain?" below.

 How do I create a CNAME Record for my domain?

It's easy to set up a CNAME Record for your subdomain. Just follow these steps:

Step 1: Log in to your account, and under the "My Domains" tab locate the domain you wish to manage.

Step 2: Click on "NS/DNS" button to the far right of the domain in question.

Step 3: Scroll down to "Other DNS config" and select the "CNAME Record" option. In this field, type in the address you wish to use for your CNAME Record.

Step 4: Click "Save" to save your changes.

If you wish to create an CNAME for a subdomain, please see the answer to "How do I create a subdomain?" below.

 How can I forward my domain to another website?

Forwarding allows you to direct your domain name to a URL

Step 1: Log into your account and click the "Forwards" button next to the domain you wish to modify.

Step 2: On the next page, select "Forward (your domain) to".

Step 3: Enter your destination URL in the empty field after "forward your domain to"

Step 4: Locate the dropdown menu next to the URL text field and select whether you would like to set up a "Frame" or "Header" forward. If you choose Header, traffic to your site will see the redirect from your domain name to the URL you have selected in their address bar. Selecting "Frame" will disguise the redirect, showing only your domain name and concealing the destination URL.

Step 5: Click "Save" to save your changes.

If you wish to forward another domain you own when you're finished, select it from the drop-down menu next to "Manage Web-Forwards For".

 How do I create a subdomain?

Subdomains -- names that come before the root note of your domain, such as "subdomain.example.com" or "www.example.com" -- are used to organize content on your site. To create a subdomain for your domain, please do the following:

Step 1: Log in to your account and find the domain for which you wish to set up a subdomain. Click on the "NS/DNS" button for that domain.

Step 2: Scroll down toward the bottom of the page to the "Subdomains and Advanced DNS Records" section

Step 3: In the left-most text field, enter the term you wish to use for your subdomain, such as "info" or "www". Don't worry about writing the "." afterward -- our system will fill it in for you automatically.

Step 4: Select the type of record you'll be using to connect your subdomain to its resolving address. You can select from A Record, CNAME Record, Frame Forward, Header Forward and MX Record.

Step 5: In the right-most text field, enter the address to which your subdomain will point. Be sure to enter an address that corresponds to the record type you've selected.

Step 6: Click "Save" to save your changes.

 How do I use the email forwarding feature? 

Email forwarding allows you to create a vanity email address for your domain, which will forward any emails it receives to an email account you already use, such as a Gmail account. Please note that your domain must be delegated to United Domains' nameservers in order to for the Email Forwarding feature to function.

To get started, simply log into your United Domains account and click the "Email" button next to the domain you want to modify. You have two options for configuring your email forwarding: Email Forwards, and Email Catchall. Email Forwards allows you

Option 1: Email Forwards: If you want to create one or more custom addresses that forward to one or more email accounts, locate the upper boxed-in section labeled "Email forwards." In the first field, enter whatever you would like to come before the "@" symbol, such as "info" or your name. In the second field, enter the email address to which you would like your first address to direct, such as a Gmail or Yahoo email address.

To add another email forwarding address click the green "plus" symbol. To delete one, click the waste bin symbol next to the address you no longer want.

Option 2: Email Catchall: The lower boxed-in section allows you to set up an email catch-all, which forwards messages sent to any of your domain's email addresses to a single email address.

To set up your catchall, simply check the check box and enter the email address to which you would like all your domain's email to forward. Then, just click the yellow "Save" button.

Domain Transfers

 How do I transfer my domain to United Domains?

Transferring your existing domain name to United Domains is an easy process. Here's how to do it:

Step 1: Email your transfer request to our support department with the subject line "Incoming Transfer".

Your request should include the following information:

  • Your United Domains account information (name, email address, and customer number)
  • Your domain's authcode (Please see the answer to "what is an authcode and how can I find mine?" below for assistance generating your domain's authcode)
  • The name of the domain you want wish to transfer
  • The domain's current registrar

Step 2: After the transfer is officially requested, you will receive an email asking you to confirm the domain transfer. Click the confirmation link in this email and follow the on-screen instructions to authorize your domain's transfer.

After you have authorized the transfer of your domain, it will take approximately five days for that transfer to complete.

 What is an authcode and how can I find mine?

An authcode is a unique code assigned to each domain name by its registry that proves registration ownership of a domain. It can include numbers, letters, and symbols.

If your authcode is not available in your account with your current registrar, you can contact your registrar and have them send it to you. Please note that for .de domains, a special request must always be made for authcodes, and .de authcodes are only valid for 30 days.

 How long do transfers usually take?

Once authorized, a transfer to or from United Domains should be complete in approximately five days.

 Will a transfer disrupt my website?

Transferring your domain should not disrupt any website currently connected with the domain.

 How much does a transfer cost?

We like to keep things simple, so the cost of transferring and registering a pre-existing domain to us is the same as the cost of registering a new domain with us. To see a list of our most up to date prices, please see our full pricelist.

 How do I transfer my domain to another registrar?

If your domain's registration is more than 60 days old, it should be eligible for transfer. Follow these steps to transfer your domain:

Step 1: You'll need to supply your new provider with your domain's authcode (sometimes referred to as an EPP code). To find this code, start by logging into your account and clicking on the "Billing/Renewal" tab of your main account page.

Step 2: Scroll to the bottom of the page to find the "Domain Renewals" section and locate the domain you wish to transfer. Click the "Request authcode" button to the far right and your authcode will appear after a few moments.

If your account is not paid in full, the system will not generate your authcode.

Step 3: Give this code to your new provider to confirm that you are the valid owner of the domain you want to transfer. They should be able to handle the rest and provide you with further instruction.

Please note that if your account is not paid in full, you will not be able to generate your authcode or transfer your domain.

New Top-Level Domains (New gTLDs)

 How can I pre-register a domain with a new TLD?

New top level domains are coming to the Internet, and we couldn't be more excited. To help you get an early head-start on this opportunity, we offer a free and non-binding pre-registration program. Every United Domains customer is free to pre-register up to 500 new domains, free of charge and without fear of commitment.

To learn more about this program, please visit our New gTLD FAQ page, Launch Sequence Page. To get started pre-registering domains of your own, check out our New gTLD page.

Domain Renewal/Expiration

 How will I know when my domain's registration is up for renewal?

Your domain's registration expiration date is listed in your account under the My Domains tab. To the right of each domain name, the "Expire" column lists the expiration date for your each domain. Your domain registration ends on this date.

You will also be able to see your domain's renewal settings under the "Status" column. Domains with a status of "Renew" will renew their registration on the "Expire" date. Domains with a status of "Expire" or "Billing Expire" will expire on the "Expire" date.

 How much will a renewal cost?

Excluding promotional pricing, the cost of a domain's renewal is identical to the cost of registering a new domain with the same extension (.COM, .ORG, etc.). To view all renewal pricing, please see our price list here.

 Will I be reminded when the end of my domain's registration period is approaching?

Yes, you will. We will send you two reminder emails: One 30 days before your domain's expiration date and another 15 days before your domain expiration date.

 What's the difference between auto-renew and auto-expire?

Your domain can have one of two renewal settings: auto-renew and auto-expire. Domains set to auto-renew with automatically renew on their expiration date. Domains set to auto-expire will automatically expire on their expiration date.

When you register a domain, the default setting for renewal is "auto-renew." This is done as a courtesy to you, since it can be a hassle to have to remember to renew a registration every year, but you can alter these settings at any time. To find out how, please see the answer to "How do I change my domain's renewal settings?" below.

 How do I change my domain's renewal settings?

To change your renewal settings, follow these steps:

Step 1: Log into your account and click on the Billing/Renewal tab.

Step 2: Scroll down to the Billing Renewals section and you will see a list of your domains. To the right, under the "Renewal" column, you should see a drop-down menu. You can select either auto-renew or auto-expire for your domain. Your changes will save automatically after a few moments.

Domains set to auto-renew will automatically renew on their expiration date. Domains set to auto-expire will automatically expire on their expiration date. To change your renewal sections, select the setting you prefer and click Save all changes.

 How can I make sure my domain renews successfully?

To ensure a successful domain renewal, there are two things you'll want to be sure of: that your domain is set to auto-renew (please see "How do I change my domain's renewal settings?" above to learn how to assess and modify your domain's renewal settings) and that  your credit card is up to date (to learn how to update your account's credit card, please see the answer to "How can I update the credit card assigned to my account?" above).

Our system will automatically bill your credit card and renew your domain on the domain's expiration date.

 I don't want my domain anymore. How can I make sure its registration expires?

If you do not want to renew your domain's registration, you can change its renewal setting to auto-expire before the expiration date and it will be deleted from our system automatically.

To learn how to review and change your domain's renewal settings, please see the answer to "How do I change my domain's renewal settings?" above.

Please be sure to make these changes before your domain's expiration date to ensure you are not charged for a renewal -- once a registration occurs, we are unable to offer a refund.

 I let my domain expire, but now I want it back. What can I do?

In many cases, recently expired domains can be re-registered to your account. Your options for reclaiming your domain depend on the domain's extension and how much time has passed since its expiration date.

Some domains have a Grace Period during which they can be renewed for the ordinary registration price, as outlined in our Pricelist. When this period ends, many other domains have an additional Redemption Period from which the domain can be restored for a fee of 99.00 - 150.00 USD. To find out the status of your expired domain and your current options for re-registering it, please contact us via email.

 Can I terminate a domain's registration before the end of its registration period?

If you would like to terminate your domain before the registration period ends, please contact Customer Care by sending an email or by calling +1 (617) 945-8460.

What is SedoMLS?

 What is SedoMLS?

SedoMLS is a global distribution network that makes it easy to list your domains for sale. Click here to sign up for SedoMLS.

 What are the benefits of SedoMLS?

With SedoMLS, you have the widest choice of domain management tools that give you more control over when and how you sell your domains. Using SedoMLS, you can list domains from your portfolio for sale directly through your United Domains account. Click here to sign up for SedoMLS.

 Do I need an account with Sedo to use SedoMLS?

Yes. Please visit Sedo to setup your free account.

 How can I list my domain for sale through the SedoMLS Premium Partner Network?

Note: To list a domain for sale through the SedoMLS Premium Partner Network, you must have an active Sedo account.

Step 1: Log in to your Sedo account and go to the Domain Management tab under My Sedo / My Domains / Domain Management. If you have not done so already, you can add domains you wish to sell by visiting the Add Domains tab of the My Domains section.

Step 2: Under the Domain Management tab, click Optimize next to the domain you wish to add to SedoMLS.

Step 3: Next select a Buy Now price and choose United Domains as your registrar. Click “OK” after each change or your settings will not be saved.

Step 4: On the next page, check the box and submit.

Step 5: You will receive an email from United Domains with instructions on how to finish the listing process. The email will contain a link, which you will need to click on to authorize the listing of your domain with SedoMLS.

Once you have authorized the listing, you domain will appear as "SedoMLS Listed" in the Parking column of the My Domains tab in your United Domains account.

If you have any problems listing your domain with SedoMLS, you will need to contact Sedo Customer Support.

 How can I remove a domain from SedoMLS?

Once you list your domain with SedoMLS, a "Delete SedoMLS Listing" button will appear in the Manage column of the My Domains tab in your United Domains Account. To delete your domain from SedoMLS, click the "Delete SedoMLS Listin"g button and your domain will no longer be listed with SedoMLS.

Please note: This does not delete your domain from your United Domains account. It only deletes the domain from the SedoMLS listing.

 Can I transfer my domain to another registrar while it is listed with SedoMLS?

Yes, you can transfer your domain while it is listed with SedoMLS so long as it has been registered for longer than 60 days. Within the first 60 days of registration, there is a transfer lock in place and you cannot transfer the domain.

 What does it cost to list my domain with SedoMLS?

Absolutely nothing! Listing your domain name in the SedoMLS is free. However, you will have to pay a sales commission to Sedo after your domain has successfully sold.

Other Questions

 What if I have a question that isn't listed here?

We're always available to help our customers. If you can't find an answer here, email us at support [at] uniteddomains.com or give us a call at +1 (617) 945-8460.