Frequently Asked Questions (FAQ)

Welcome the Frequently Asked Questions! Here you will find answers to the most common questions we get. We know that setting up your new domain can be tricky so we're here to help you every step of the way.

What We Offer

 What is included in a domain name?

URL Forwarding, Email Forwarding and DNS management areincluded free with every domain registration. URL Forwarding allows you to redirect your domain name to any URL you wish, while Email Forwarding forwards email directed at your domain to an email address of your choosing. DNS management allows you to easily connect your domain to your webhosting package. Each of these features can be accessed from your United Domains portfolio.

 Which TLDs (Top-Level Domains) does UD offer?

United Domains offers over 50 generic and country code top-level domains, and we're always thinking of more. To see everything we currently offer, please visit our pricelist.

 How do I build a website for my domain?

We don't offer webhosting at this time, so if you're looking to build a website to use with your domain, you'll first need to pick out a webhosting service to host that website. There are many webhosting services out there, and most offer website creation tools, so you can build and host your website in one place.

The best webhost for you depends on what you're looking for. For premium webhosting packages, you may be interested in Squarespace, 1and1, or Fasthosts. For free webhosting services, check out Blogspot or Tumblr. If you're starting a shopping website, services like Etsy and BigCartel are designed with online shops in mind.

Once you've found a webhost, connecting your domain to it easy to connect your domain to any webhost you like the best. See our FAQ entry for "How Do I Connect My Domain To My Webhost?" and "How Do I Modify My Domain's DNS Records?" to learn the next steps in this process..

 How Do I Connect My Domain To My Webhost?

Your webhost will be able to provide instructions for modifying your domain's DNS records. These records can be used to connect the domain to your webhosting package. The most reliable way to get these instructions is to contact your webhost directly. You can request these instructions by asking the following:

"I have a domain registered through United Domains. I want to connect this domain to my website hosted through your services without transferring the domain. Please tell me the DNS record values I must assign to my domain to do this."

You may also be able to find the DNS record values (and instructions for entering them) in your webhost's FAQ database.

Once you have the instructions for modifying your domain's DNS records, you can do one of the following:

  1. If you are inexperienced with DNS management, we recommend sending your webhost's instructions to our customer care team. We'll be happy to set up your domain according to these instructions and follow up with you afterward.
  2. If you are experienced with DNS management, you can enter your DNS records by logging into your United Domains account and performing these steps:
    1. Click the "NS/DNS" button next to the domain you wish to modify to be taken to its DNS Control Panel.
    2. Enter your records in the provided spaces. If one of your records is for a subdomain, you can enter it in the section labeled "Subdomains and Advanced DNS Records".
    3. Click "Save".

Once your DNS records have been assigned to your domain, they will take effect within 24 hours.

Transferring Domains

 How do I transfer my domain to United Domains?

Transferring your existing domain name to United Domains is an easy process. Here's how to do it:

Step 1: Email your transfer request to our support department with the subject line "Incoming Transfer".

Your request should include the following information:

  • Your United Domains account information (name, email address, and customer number)
  • Your domain's authcode (Please see the answer to "what is an authcode and how can I find mine?" below for assistance generating your domain's authcode)
  • The name of the domain you want wish to transfer
  • The domain's current registrar

Step 2: After the transfer is officially requested, you will receive an email asking you to confirm the domain transfer. Click the confirmation link in this email and follow the on-screen instructions to authorize your domain's transfer.

After you have authorized the transfer of your domain, it will take approximately five days for that transfer to complete.

 How long do domain transfers take?

Once authorized, most domains will finish transferring within five days. The exact time may differ, depending on the domain's TLD.

 Will a transfer disrupt my website?

Transferring your domain should not disrupt any website currently connected with the domain.

 What will it cost to transfer my domain to United Domains?

We like to keep things simple, so domain transfers, registrations, and renewals are all the same price, sorted by TLD. To see a list of our most up to date prices, please see our full pricelist

 how can I find my domain's authcode/EPP code?

An authcode is a unique code assigned to each domain name by its registry that proves registration ownership of a domain. It can include numbers, letters, and certain special characters.

If your authcode cannot be generated from your account with your current registrar, you can request that your registrar reveal it to you.

In your UD account, your authcode can be generated from the Billing/Renewal section of your account dashboard.

Please note that for .de domains, a special request must always be made for authcodes, and .de authcodes are only valid for 30 days.

 How do I transfer my domain to another registrar?

If your domain's registration is more than 60 days old, it should be eligible for transfer. Follow these steps to transfer your domain:

Step 1: You'll need to supply your new provider with your domain's authcode (sometimes referred to as an EPP code). To find this code, start by logging into your account and clicking on the "Billing/Renewal" tab of your main account page.

Step 2: Scroll to the bottom of the page to find the "Domain Renewals" section and locate the domain you wish to transfer. Click the "Request authcode" button to the far right and your authcode will appear after a few moments.

If your account is not paid in full, the system will not generate your authcode.

Step 3: Give this code to your new provider to confirm that you are the valid owner of the domain you want to transfer. They should be able to handle the rest and provide you with further instruction.

Please note that if your account is not paid in full, you will not be able to generate your authcode or transfer your domain.

 How do I transfer a .UK or .CO.UK domain to United Domains?

The standard transfer requirements applied to all gTLDs and most ccTLDs do not apply to .UK and .CO.UK domain names. Here are the main ways that the transfer policy differs for .UK domain names: Are not eligible for Transfer Lock Are not approved via FOA email Do not use authorization/EPP codes Can be transferred if they were registered/transferred within previous 60 days To transfer a .UK/.CO.UK domain to United Domains, you must first create a United Domains customer account if you do not have one yet. Your customer account must also have payment information on file. Change the domain’s IPS tag to UNITEDDOMAINS-DE at the domain’s current registrar. You may be able to do this from your account with the registrar, or you may need to contact the registrar’s support team. Contact us to request the transfer. Please include your name, customer number, and the domain name you wish to transfer. A member of our support team will complete the transfer and update you once the process is complete. Please note that you will be charged the standard price for a .UK or .CO.UK domain transfer, as specified on our Price List:
Domain Management and DNS Settings

 How do I connect my domain to my webhosting package?

You can easily connect your domain to your webhosting package. Here's how to get started:

Obtain the address or addresses assigned to you by your current hosting provider. These records may be specified as "Nameserver Records," "A Records," or "CNAME Records." The process for setting them up with your domain varies a little from record type to record type.

Log in to your United Domains account and locate the domain in question. Click the "NS/DNS" button on the far right. This will take you to the DNS Control Panel. Please see the FAQ entries below for further instruction.

 How do I update my domain's nameservers?

If your webhosting service has given you nameserver records to connect your domain to your webhosting package, you can easily assign them to your domain name in your account. Just log in and follow the steps below:  

Step 1. Under Manage Domains, click NS/DNS next to the domain you want to update. 

Step 2. Under Set Nameservers/Parking, select Use Other Nameservers.

Step 3. Enter each nameserver address in one of the provided fields (one address per field). 

Step 4: Click Save.

Nameserver updates may take between 24-48 hours to propagate. 

 How do I modify my domain's DNS records?

To modify your domain's DNS records, you will first need to get your DNS record values from your webhost or email host (for more information on this process, please see "How Do I Connect My Domain To My Webhost?")

To update your domain's DNS records, log into your UD account, then do the following steps:

  1. Locate the domain you want to update, then click the DNS button under the Manage column to its right. This will take you to the domain's DNS Control Panel.
  2. If your domain is hosted on United Domain's default nameservers, then you'll find your domain's current DNS records arranged in rows under the section labeled DNS Records. You can write over an existing record to replace it with a new one, or create new DNS records. Each record takes up one row. 
  3. Click "Save"

Once entered, please allow new DNS Records up to 72 hours to propagate.

(Please note: DNS Records "live" on the nameservers where you've hosted your domain. If your domain is hosted on nameservers other than United Domains' defaults, then the DNS Records section will not appear in your DNS Control Panel. To enable DNS Record creation for your domain in your UD account, please ensure your domain's nameservers are set to defaults first. For further reference, please see our FAQ entry entitled "How do I update my domain's nameservers?")

To manage your domain's DNS records while hosting your domain on other nameservers, please contact the the provider managing those nameservers.


 How do I use Email Forwarding with my domain?

Email forwarding allows you to create a vanity email address for your domain, which will forward any emails it receives to an email account you already use, such as a Gmail or Yahoo Mail account. Please note that your domain must be delegated to United Domains' nameservers in order to for the Email Forwarding feature to function.

(Please note: Email Forwarding is a "one-way" feature, and only forwards email to another inbox you use. A domain's Email Forwarding address cannot be used to send email. To use your domain to send and receive email, please see the FAQ entry entitled "How do I connect to Email Hosting/create MX records for my domain?")

To set up Email Forwarding, log into your UD account and click the Email button next to the domain you want to modify.

You have two options for configuring your email forwarding: Individual Email Forwards, which let you create custom forwarding addresses that each forward email to a corresponding inbox (one destination inbox per forwarding address) and Email Catchall, which forwards all messages to a single email inbox you use. Please note that any email forwarding address can only forward to one inbox at a time.

To set up Individual Email Forwards: First, locate the upper boxed-in section labeled Email forwards

In the first field, enter whatever you would like to come before the "@" symbol, such as "info" or your name. In the second field, enter the email address where you want the email to end up, such as a Gmail or Yahoo email address.

To add another email forwarding address click the green plus symbol. To delete one, click the waste bin symbol next to the address you no longer want.

When you're done, click Save.

To set up an Email Catchall: The bottom section of the Email Forward control panel allows you to set up an email catchall. To enable it, select the check box, then enter the email address of the destination inbox.

Finally, just click Save.

 How do I connect to Email Hosting/create MX records for my domain?

If you use an email host like Microsoft Exchange or Outlook, you can use your domain as an email address by assigning your email host’s MX Records to it. MX Records are provided by the email host, and are usually formatted something like the following:

MX Record Examples
Host/DomainPriority Value/MX Entry/Mail Server/Destination


To assign your MX records to your domain, just log in to your account and follow these steps:

Step 1: Under Manage Domains, click NS/DNS next to the domain you want to update.

Step 2: Scroll to DNS Records. Your DNS records are separated by rows, and each record is divided into three columns: Domain, Record, and Value. To create new blank rows for additional DNS records, click Add New Record until you have enough.

Step 3: If your MX record has a value for Host or Domain, type it into the field under the Domain column. If the value is your domain name, the "@" symbol, or blank, then leave this field blank. 

Step 4: Under the Record column, Select MX Record.

Step 5: Under the Value column, enter the MX's record's priority number (this should be a multiple of 10), a space, and the Value/MX Entry/Mail Server/Destination. For example, a record with a priority of 10 and a destination would be entered "10".

Step 6: Repeat Steps 1-5 for each additional MX Record.

Step 7: Click Save.

 How do I forward my domain to another URL?

Forwarding allows you to direct your domain name to a URL. 

Step 1: Log into your account and click the "Forwards" button next to the domain you wish to modify.

Step 2: On the next page, select "Forward (your domain) to".

Step 3: Enter your destination URL in the empty field after "forward your domain to"

Step 4: Locate the dropdown menu next to the URL text field and select whether you would like to set up a "Frame" or "Header" forward. If you choose Header, traffic to your site will see the redirect from your domain name to the URL you have selected in their address bar. Selecting "Frame" will disguise the redirect, showing only your domain name and concealing the destination URL.

Step 5: Click "Save" to save your changes.

If you wish to forward another domain you own when you're finished, select it from the drop-down menu next to "Manage Web-Forwards For".

 How do I create a subdomain for my domain?

Subdomains -- names that come before the root note of your domain, such as "" or "" -- are used to organize content on your site. To create a subdomain for your domain, please do the following:

Step 1: Log in to your account and find the domain for which you wish to set up a subdomain. Click on the "NS/DNS" button for that domain.

Step 2: Scroll down toward the bottom of the page to the "Subdomains and Advanced DNS Records" section

Step 3: In the left-most text field, enter the term you wish to use for your subdomain, such as "info" or "www". Don't worry about writing the "." afterward -- our system will fill it in for you automatically.

Step 4: Select the type of record you'll be using to connect your subdomain to its resolving address. You can select from A Record, CNAME Record, Frame Forward, Header Forward and MX Record.

Step 5: In the right-most text field, enter the address to which your subdomain will point. Be sure to enter an address that corresponds to the record type you've selected.

Step 6: Click "Save" to save your changes.

 How do I set up an A Record/Static IP Address for my domain?

An A Record (also called a "Static IP") points your domain to a specific address on the Internet (for example, a webpage you've created with a webhost). To assign an A Record to your domain name, just log in to your account, then do the following:

Step 1: Under Manage Domains, click NS/DNS next to the domain you want to update.

Step 2: Scroll to DNS Records. ​Your DNS records are separated by rows, and each record is divided into three columns: Domain, Record, and Value. To create new blank rows for additional A Records, click Add New Record.

Step 3: If your A Record has a value for Host, Alias, or Domain, type it into the field under the Domain column. If that value is your domain name, an "@", or blank, you can leave this field blank. 

Step 4: Under the Record column, Select A Record.

Step 5: Under the Value column, enter the Destination or Points To value.

Step 6: Repeat Steps 1-5 for each additional A Record.

Step 7: Click Save.

 How do I create a CNAME Record for my domain?

Webhosts often use CNAME Records to connect domain names to webpages. After getting your CNAME Record from your webhost, you can easily assign it to your domain name in your account by doing the following:

Step 1: Under Manage Domains, click NS/DNS next to the domain you want to update.

Step 2: Scroll to DNS Records. ​

Step 3: Under the Domain column, enter the value for Host NameAlias, or Domain.

Step 4: Under the Record column, Select CNAME Record.

Step 5: Under the Value column, enter the Destination or Points To value.

Step 6: Repeat Steps 1-5 for each additional CNAME Record you have.

Step 7: Click Save.

 How do I create an SRV Record for my domain?

Step 1: Under Manage Domains, click NS/DNS next to the domain you want to update.

Step 2: Scroll to DNS Records. ​

Step 3: Your SRV Record should list a value for “Service”, and a value for “Protocol”. In the Domain column, enter both values in the following format: 


Step 4: Under the Record column, Select SRV Record.

Step 5: Under the Value column, enter the following record values in the following format, separating each value with a single space:

Priority Weight Port Target

It is not necessary to specify a TTL (Time to Live). This will be automatically set to 3600 (one hour).

Step 6: Click Save.

 How do I create an AAAA Record for my domain?

AAAA records are like A records, but whereas A Records point to IP addresses, AAAA records point to Ipv6 addresses.

Step 1: Under Manage Domains, click NS/DNS next to the domain you want to update.

Step 2: Scroll to DNS Records.

Step 3: If your AAAA Record has a value for Host, Alias, or Domain, type it into the field under the Domain column. If this value is your domain name, an "@", or blank, you can leave this field blank. 

Step 4: Under the Record column, Select AAAA Record.

Step 5: Under the Value column, enter your AAAA Record’s "Destination" or "Points To" value.

Step 6: Click Save.

 I updated my domain and it still isn’t working. What’s going on?

The moment your first domain order is registered, it is given a temporary Hold status, which will prevent it from resolving until you confirm your account credentials. To confirm your credentials we send an email asking you to confirm the accuracy of your account’s contact information. Once you follow the steps in that email, the ClientHold status is removed and the domain will resolve in 24 hours.

If you need a new contact verification email, you can request one by contacting Be sure to state your account number and/or account email address, as well as the domain.

If your contact credentials are verified but your domain still does not resolve, please contact us at for assistance.

 I created a CNAME Record, and my domain stopped working correctly. What happened?

Email Forwarding settings, MX Records and TXT Records will not take effect if you have set up a CNAME record assigned to the naked domain, which is what we call the domain name without any subdomains entered before it. For example, is a naked domain, while and are subdomains of

To see if you have a CNAME record set up on your naked domain, just do the following:

  1. Log into your United Domains account, then click the "NS/DNS" button next to your domain's listing under the "My Domains" tab. This will take you to the domain's DNS Control Panel
  2. Scroll down to the section marked "Subdomains and Advanced DNS Records."
  3. Your domain's DNS records will be listed in rows. Locate any CNAME Records (indicated by the "Record" column).
  4. If you have a CNAME Record set up, check the text box on the left, under the "Domain" column. If there is nothing in this box, your CNAME Record is set up on the naked domain.

If your CNAME Record is on the naked domain, it will need to be removed for Email Forwarding or other DNS Records set up on the naked domain to function again. Please contact your webhosting provider for an A Record/Static IP address to use in the CNAME Record's place.

For help setting up an A Record, please see the FAQ entry for "How do I set up an A Record/Static IP Address for my domain?".

 Why does my contact verification email list the wrong phone number?

If you have not listed your telephone number in your account, then we automatically assign United Domains’ office telephone number to your account instead. After confirming your contact credientals, you can update your domain’s WHOIS information (please see What is Whois information and how can I change what mine says? for more information). You can also update your account's telephone number in the My Account Data section of your United Domains account.

Domain Renewal and Expiration

 How do I renew my domain name's registration?

We automatically renew domain registrations from year to year. To ensure a successful domain renewal, there are two things you'll want to be sure of: that your domain is set to auto-renew (please see "How do I change my domain's renewal settings?" above to learn how to assess and modify your domain's renewal settings) and that your credit card is up to date (to learn how to update your account's credit card, please see the answer to "How can I update the credit card assigned to my account?" above).

Our system will automatically bill your credit card and renew your domain on the domain's expiration date.

 Can I terminate a domain's registration the registration period ends?

If you would like to terminate your domain before its registration period ends, please contact us for assistance.

 Can I get my domain back if I let it expire?

Possibly -- it depends on your domain's TLD and the length of time that's passed since it expired. 

Most generic domain extension regulations allow a Renewal Grace Period following a domain's expiration date, during which the domain can still be renewed for the ordinary registration price. Some geographic or country-code TLDs have renewal Grace Periods, while others expire immediately.

When a generic domain extension's Renewal Grace Period ends, its functionality is suspended and it enters a Redemption Period before it is scheduled for deletion. Domains with geographic or country-code TLDs may or may not go through a Redemption Period.

For information on an expired domain's eligibility for renewal or restoration, please contact us.

 I don't want my domain anymore. How can I make sure its registration expires?

If you do not want to renew your domain's registration, you can change its renewal setting to auto-expire before the expiration date and it will be deleted from our system automatically.

To learn how to review and change your domain's renewal settings, please see the answer to "How do I change my domain's renewal settings?" above.

Please be sure to make these changes before your domain's expiration date to ensure you are not charged for a renewal -- once a registration occurs, we are unable to offer a refund.

 How do I change my domain's renewal settings?

To change your renewal settings, follow these steps:

Step 1: Log into your account and click on the Billing/Renewal tab.

Step 2: Scroll down to the Billing Renewals section and you will see a list of your domains. To the right, under the "Renewal" column, you should see a drop-down menu. You can select either auto-renew or auto-expire for your domain. Your changes will save automatically after a few moments.

Domains set to auto-renew will automatically renew on their expiration date. Domains set to auto-expire will automatically expire on their expiration date. To change your renewal sections, select the setting you prefer and click Save all changes.

 What's the difference between auto-renew and auto-expire?

Your domain can have one of two renewal settings: auto-renew and auto-expire. If your domain is set to auto-renew, you will be automatically charged for its renewal at the end of its yearly registration term (unless you've purchased multiple years of registration upfront). Domains set to auto-expire will automatically expire on their expiration date.

By default your domain is set to auto-renew, but you can change your renewal settings whenever you'd like. For help with this, please see the FAQ entry entitled "How do I change my domain's renewal settings?"

 Will I be reminded when the end of my domain's registration period is approaching?

Yes, we will send you reminder emails in the month before your domain's scheduled renewal date or expiration date.

These reminders will confirm the domain's renewal settings, price, and renewal or expiration date. They will also explain how to update your domain's renewal settings before its renewal or expiration date arrives.

 How much will a renewal cost?

Excluding domains subject to promotional or premium prices, the cost of a domain's renewal is identical to the cost of registering a new domain with the same extension (.COM, .ORG, etc.). To view all standard renewal prices, please see our price list here.

 How will I know when my domain's registration is up for renewal?

Your domain's registration expiration date is listed in your account under the My Domains tab. To the right of each domain name, the "Expire" column lists the expiration date for your each domain. Your domain registration ends on this date.

You will also be able to see your domain's renewal settings under the "Status" column. Domains with a status of "Renew" will renew their registration on the "Expire" date. Domains with a status of "Expire" or "Billing Expire" will expire on the "Expire" date.

 Why does my domain status say Billing Expire?

If you see a domain in your account with the status "BillingExpire", it means your credit card was declined for its registration and will be unable to access the domain until the registration invoice is recharged by a member of United Domains’ support team. Please contact us at for assistance.

 My domain recently renewed, but it still shows the old expiration date. When will this date be updated?

If your domain’s renewal invoice was recently paid but the domain’s expiration date has not updated in your account, then the domain is still in its renewal period. This date will be replaced with the new expiration date within about 45 days of the day your renewal invoice was issued.

Managing Your Account

 Can I keep my domain registration private? Do I have to provide Whois data?

We offer Domain Protection services for a wide range of domains with generic extensions. These services will conceal your domain’s personal information from the public. To learn more, please see our Domain Privacy page (

 What is Whois information and how can I change what mine says?

A domain's Whois information is publicly visible data displaying the domain's associated contact information. As long as the information you list is accurate, United Domains allows you to modify your Whois information for a domain you own however you wish.

To change your domain's Whois information, just follow these steps:

Step 1: Log in to your United Domains account.

Step 2: Under the "My Domains" tab, locate the domain you would like to modify. Next to the domain is a link to its "Whois" information. Click this link

Step 3: This page will display a form containing your domain's Whois information. Update this information as you see fit, bearing in mind that no required fields can be left blank and the information listed must be accurate.

Step 4: When you're done making updates, just click "Save all changes" to finish.

 What account settings can I change?

Your portfolio displays a row of navigation tabs, dividing your account into five key sections:

My Domains is the default tab where you can sort and manage your registered domains. From here you can access and update your Whois information, DNS Settings, email forwarding settings, and URL Forwarding. You can also activate and manage Whois Protection settings.

Pre-Orders/Pre-Registrations lists your domain pre-registrations and pre-orders. Here you can confirm eligible non-binding pre-registrations for binding pre-order (these domains are displayed at the top of your list).

My Account allows you to update your provided contact data, and update your password or login email address.

Billing/Renewal lets you update your payment method, review past invoices, recharge failed invoices, and manage your domains' automatic renewal settings.

 I forgot my password, how do I retrieve it?

Rest easy; creating a new password is a snap:

Step 1: Locate and click the "Login" button in the upper right of any page on United Domains. Then, just click on the "Lost password?" link.

Step 2: On the next page, enter your account's email address. Then, click "Get New Password".

Step 3: After a moment you will receive email at the address you entered. This message contains a link. Click this link or copy and paste the URL into your browser and you'll be transferred back to the United Domains site, where you'll be asked to enter a new password.

Step 4: Enter your new password in the text box and click the "Save" button. You'll see a confirmation message after a few moments.

 How do I log in to my UD customer account?

You can log into your UD account from any page on our website. In the upper right, click My Account (mobile users, click the portraiticon). Enter your email address and password, then click Log In.

Billing and Payment

 An item in my invoice says “Domain Renewal Failed”. What does this mean?

If an item in your invoice…

1. begins with the Description “Domain Renewal Failed” 


2. lists a negative total under Price (like. “-9.90 USD” instead of “9.90 USD”)

Then this means the domain renewal has failed and the domain is no longer active.

This invoice is only sent for your records and does not indicate a charge. It is not possible to recharge this type of invoice. 

Most expired domain names have a period during which they can be restored before they are deleted by their registry (all domain restore prices can be found on our Price List). To request an expired domain’s restoration from redemption, please contact us

 I received an email saying my credit card payment failed. How can I pay?

If your payment fails but the invoice can be recharged, we will send email notification of failed payment shortly after sending your invoice (recipience of an invoice is not confirmation of a successful charge).

To recharge an unpaid invoice, please do the following: 

Step 1: Log in to your United Domains portfolio.

Step 2: Select Billing/Renewal.

Step 3: Check the details under Your Payment Method. If you need to update this information, click Update Credit Card and fill out the required fields.

Step 4: Click Save.

Step 5: Under Your Invoices, locate your unpaid invoice and click Recharge.

The charge attempt may take up to 60 seconds, so please be patient.

 I received an email with an invoice attached. Does that mean I have paid?

No, your invoice is sent to list items you have recently ordered or renewed. Receiving an invoice is not confirmation that your credit card was charged successfully for that invoice’s contents.

If payment is declined for an invoice, we will send an email notification of the failed payment shortly after sending your invoice. A failed payment notification usually arrives within two hours after the invoice email. 

 What is this tiny charge on my bank statement for?

After updating your payment method, you may see a small pending charge or refund of less than 2.00 USD on your bank statement.

Not to worry, you haven’t been charged; this transaction is just an authorisation hold to confirm your card’s validity. 

Authorization holds help us to prevent unauthorized card usage. Your bank may delete this transaction from your account before you notice it in your statement. To identify a specific listing on your statement, please contact your card’s issuing bank.

 What happens if the authorization succeeds, but the order fails?

In some cases, particularly for binding domain pre-orders, the registration may still fail even though authorization was successful.  We only charge for successfully registered orders. If a registration fails, the order's authorization will be removed from your credit card automatically, and you will not be charged.

 What happens if the authorization fails?

If an authorization fails, we will notify you by email and place your order on hold for seven days. The notification email will contain instructions for addressing the failed authorization and completing your order. 

We cannot guarantee the availability of any domain in an order that has been placed on hold. We strongly recommend acting quickly to correct a failed authorization, and to contact us if you have any questions.

If a failed authorization is not addressed within seven days, the order will be automatically deleted at no cost to you.

 Why does my credit card need to be authorized for my order?

Authorizing a credit card for an order before completing that order is a security measure to help ensure the card is valid, and to allow time to correct failed authorizations before completing the order. 

For example, if an authorization fails for a scheduled domain renewal due to an expired credit card, the domain’s registrant will then have plenty of time to update their billing information and prevent the domain’s expiration.

 When can I expect an authorization to occur?

For domain registration orders, authorization occurs as soon as the order is submitted. 

For binding pre-orders and domain renewal charges, authorization occurs one week prior to the domain’s launch date or renewal date, respectively. 

If the authorization attempt fails in any of these cases, the corresponding order will not proceed.

 I received an email mentioning an authorization to my credit card. What does this mean?

Prior to processing your order, we will place a temporary authorization on your credit card to confirm that the card is valid and can be processed for your order.

 How can I update my payment method?

You can update your payment method from your account at any time by following these steps:

Step 1: Log in to your United Domains portfolio.

Step 2: Select Billing/Renewal.

Step 3: Under Your Payment method, click Update Credit Card and fill out the required fields.

Step 4: Click Save.

 What forms of payment do you accept?

We currently accept credit and debit cards issued by Visa (excluding Visa Electron), MasterCard and American Express as forms of payment.

Pre-Registering New Top-Level Domains (New gTLDs)

 Why does the domain I want cost more than other domains with the same extension?

As a domain name registrar, United Domains offers domain registration in accordance with guidelines set forth by each domain extension’s registry. Domain registries may choose to classify the shorter, more valuable or more sought after domain names they offer as Premium Domain names.

Registries offer premium domains at a higher price than the standard registration fee for a domain with the same extension. Domain registrars like United Domains can then offer premium domains to our customers. Premium domains will display a higher price than a non-premium domain with the same extension. Please note the price of any domain you wish to register before finalizing your order.

 A domain I pre-ordered could not be registered. Have I still been charged?

No, you have not been charged. You aren't charged for any domain until it is successfully registered to you. If we can't register a domain you pre-order with us, you will not be charged.

 Will I be charged for placing a binding pre-order?

No, you will not be charged for your binding pre-order until after we successfully register it. To ensure your credit card's validity, we will attempt to pre-authorize your credit card for your pre-order about one week before its general availability date. Submitting a pre-order with us indicates your agreement to be charged the domain's registration fee if we successfully register it for you after it reaches General Availability. If we cannot register a pre-ordered domain, we will delete the credit card authorization for that order and you will not be charged.

 What's the difference between a pre-registering and pre-ordering a domain?

Depending on the length of time before a domain extension reaches General Availability, domains can be available in one of two categories: Free Pre-Registration and Binding Pre-Order.

Domains available in 3 to 12 months do not have finalized prices or release dates, and are available for free, non-binding pre-registration. Non-binding means you are not obligated to commit to registering a domain name once its price and release date are confirmed. You can delete these domains from your account at any time, no questions asked.

Domains available for General Availability in the upcoming weeks have finalized registration price and General Availability dates in place, and so are available for binding pre-order. By pre-ordering one of these domains, you agree to let United Domains attempt to register it on your behalf when it becomes available to you at General Availability, and agree to be charged the domain's registration fee if our registration attempt is successful.

You will not be charged unless your domain is successfully registered, so you face no risk in pre-ordering.

 I pre-ordered my domain. Does that mean I'll definitely get it?

We will submit pre-ordered domains for registration when their extensions go live at their respective General Availability start dates. You will not be charged for any unsuccessful domain registrations, so you face no risk in pre-ordering.

We successfully register over 75% of domains our customers pre-order, but we do not guarantee every pre-order will be successful. A registration may fail due to the name being claimed by a trademark holder, or it may be reserved or blocked by the registry. A registration can also fail if the domain has been registered during a domain’s Landrush or Sunrise periods.

You will only be charged for a pre-order after we successfully register it at the beginning of General Availability. If we can't register your domain you will not be charged.

 How does domain pre-registration work?

If you're interested in registering a domain with an upcoming extension, you can pre-register or pre-order it to your account at United Domains.

Free and non-binding pre-registration is offered for domains that will be available within the next 3 to 12 months. Pre-registered domains can be deleted from your account at any time, but no other United Domains customer can pre-register a domain you have already pre-registered in your account, because each domain can only be pre-registered once in our system.

Once a domain extension's release date gets closer and its registration price is determined, domains with that extension will become available for binding pre-order. If you have any eligible pre-registrations with this extension in your account, we will send you an email notification. You will then be able to confirm those pre-registrations as binding pre-orders from your account. When your pre-ordered domain extension reaches its General Availability start date, we will attempt to register it for you.

If you do not confirm a pre-registered domain for binding pre-order, it will be removed from your account shortly before the domain becomes available.

What is SedoMLS?

 What does it cost to list my domain with SedoMLS?

Absolutely nothing! Listing your domain name in the SedoMLS is free. However, you will have to pay a sales commission to Sedo after your domain has successfully sold.

 Can I transfer my domain to another registrar while it is listed with SedoMLS?

Yes, you can transfer your domain while it is listed with SedoMLS so long as it has been registered for longer than 60 days. Within the first 60 days of registration, there is a transfer lock in place and you cannot transfer the domain.

 How can I remove a domain from SedoMLS?

Once you list your domain with SedoMLS, a "Delete SedoMLS Listing" button will appear in the Manage column of the My Domains tab in your United Domains Account. To delete your domain from SedoMLS, click the "Delete SedoMLS Listin"g button and your domain will no longer be listed with SedoMLS.

Please note: This does not delete your domain from your United Domains account. It only deletes the domain from the SedoMLS listing.

 How can I list my domain for sale through the SedoMLS Premium Partner Network?

Note: To list a domain for sale through the SedoMLS Premium Partner Network, you must have an active Sedo account.

Step 1: Log in to your Sedo account and go to the Domain Management tab under My Sedo / My Domains / Domain Management. If you have not done so already, you can add domains you wish to sell by visiting the Add Domains tab of the My Domains section.

Step 2: Under the Domain Management tab, click Optimize next to the domain you wish to add to SedoMLS.

Step 3: Next select a Buy Now price and choose United Domains as your registrar. Click "OK" after each change or your settings will not be saved.

Step 4: On the next page, check the box and submit.

Step 5: You will receive an email from United Domains with instructions on how to finish the listing process. The email will contain a link, which you will need to click on to authorize the listing of your domain with SedoMLS.

Once you have authorized the listing, you domain will appear as "SedoMLS Listed" in the Parking column of the My Domains tab in your United Domains account.

If you have any problems listing your domain with SedoMLS, you will need to contact Sedo Customer Support.

 Do I need an account with Sedo to use SedoMLS?

Yes. Please visit Sedo to setup your free account.

 What are the benefits of SedoMLS?

With SedoMLS, you have the widest choice of domain management tools that give you more control over when and how you sell your domains. Using SedoMLS, you can list domains from your portfolio for sale directly through your United Domains account. Click here to sign up for SedoMLS.

 What is SedoMLS?

SedoMLS is a global distribution network that makes it easy to list your domains for sale. Click here to sign up for SedoMLS.

Other Questions

We're always available to help our customers. If you can't find an answer here, email us or give us a call at +1 (617) 863-3812.