FAQ: "Can I still pay if I get an email saying my payment failed?

If your payment fails but the invoice can be recharged, we will send email notification of failed payment shortly after sending your invoice (recipience of an invoice is not confirmation of a successful charge).

To recharge an unpaid invoice, please do the following:

  1. Log in to your United Domains portfolio.
  2. Select Billing & Renewal.
  3. Check the details under Your Payment Method. If you need to update this information, click Update Credit Card and fill out the required fields.
  4. Click Save.
  5. Under Your Invoices, locate your unpaid invoice and click Recharge.

The charge attempt may take up to 60 seconds, so please be patient.